Call Center Manager

This software tool will enable you measure and collect statistics on the workloads and pace outbound calls according to the regulatory requirements.

Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission`s requirements. These Telemarketing Sales Rules are on intentionally Abandoned or Dropped Calls. This reporting enables you to demonstrate compliance of FTC`s safe harbor requirement. It requires you to collect and maintain such dropped call reports. If you need protection from legal action you need details of actual dropped calls and any accidental violations that might have occurred. The tool lets you monitor and maintain the stats easily. Call Center Manager includes real-time and historical statistical reporting capabilities. It will track and manage agent performance, line usage, and campaign productivity.

New agents can be trained through whisper coaching on live calls; the activity will be transparent to the caller. Easy call monitoring and recording features are available. Measuring agent performance quality, real-time reporting of activity and availability is offered. Campaign Performance Quality Tracking real-time and summary stats for call volume, line usage, agent and campaign performance, etc. are made easy with this tool. The interface is easy to understand, graphics are very useful and real time. You are able to see the status of the campaign, agents and the line. It should be easy for anyone qualified to monitor a computer driven call center. This is a very good product. This is a good option when you have a need for a tool like this.

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations. Call Center Manager speeds effective training for new agents with the whisper coaching feature that allows live-call coaching that is inaudible to customers, and easy call monitoring and recording. Call Center Manager includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity. Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.
Use it to:
Manage Agent Performance Quality; Easy call monitoring and recording; whisper coaching capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability. Comply with Federal Telemarketing Rules; Automatically tracks and adjusts Call Drop thresholds and dialing pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on Dropped Calls. Understand Campaign Performance Quality Track; Real-time summary stats for call volume, line usage, agent and campaign performance. Automatically measures and adjusts the pace of outbound calls. This ensures Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored. Allows quick and easy call monitoring, recording and live-call "whisper coaching" to provide fast and highly effective training and supervisory feedback for new agents. Tracks, collects, and reports statistics of call volume, line usage, dropped-call rates, current and historical campaign performance.